A CRM that fills itself. Every customer, every conversation.

Wakato Contacts is a CRM for small businesses that fills itself: every form, booking, order, call, message and sign-up adds or updates the person automatically. Each contact shows their orders, conversations, bookings and notes in one place, and an AI agent can tag, segment and follow up. It's included free with every plan, from 500 contacts on Free.

What Contacts & CRM does

Fills itself

Forms, bookings, orders, calls, messages and members become contacts, with no duplicates.

The whole story

Orders, conversations, bookings, tasks and notes on one page per person.

Tags, fields and views

Segment by tags and custom fields, and save the views you use.

Privacy built in

Consent history, email permission and erasing someone on request.

What the AI agent does in Contacts & CRM

On its own: Tags and segments contacts; Adds notes after calls; Merges duplicates.

Asks you first: Messaging people in bulk; Erasing a contact.

Example: Follow up on new leads. Found 14 new sign-ups. Tagged them “course-waitlist”. Wrote each a short note. It asks: “Send 14 follow-up emails?” (From hello@yourdomain.com).

Works with

Use cases

  • Get more customers · Let AI agents bring you customers: ads on Meta, Google, TikTok and ChatGPT, posts on every network, a page that converts, and a follow-up for every lead.
  • Answer every customer · Never miss a customer: an AI agent answers calls, texts, WhatsApp, website chat, email and DMs in seconds, books appointments and hands over to you when it should.

Questions

What is the best CRM for a small business?

One you never have to fill in. Wakato's CRM adds people from forms, bookings, orders, calls and messages automatically and sits next to your email, shop and agents.

Is Wakato's CRM good for beginners?

Yes, because there's nothing to set up first: Wakato adds and updates contacts on its own from forms, bookings, orders, calls and messages, without duplicates. Tags, custom fields and saved views are there when you need them.

Can ChatGPT make a CRM?

A chat can't keep your customer records. Wakato's agents work inside a real CRM: they add, tag and follow up with contacts under the access you give them.

Will AI replace the CRM?

Not the records: AI agents still need a reliable place for customers, orders and conversations. What changes is who does the work, and in Wakato agents tag contacts, add notes after calls and follow up inside the CRM.

Can I import my contacts?

Yes. Import contacts from a CSV, Excel or vCard file, match the columns to Wakato's fields, tag everyone you bring in, and record whether they agreed to hear from you.

Is the CRM free?

Contacts come with every Wakato plan: 500 on Free, 10,000 on Pro at $49 a month and unlimited on Business at $99 a month.

Can I export my data?

Yes. Wakato tables export to CSV, and any contact's full record can be exported on request.

Part of Wakato's Run tools. Plans: Free $0, Pro $49/month, Business $99/month. Start free.