Answer every customer, in seconds, on every channel.

How it works, step by step

1. Answers the phone. A real number, answered in a natural voice, with a transfer to you when it matters. (Communication)
2. Replies everywhere. Texts, WhatsApp, website chat, email and DMs, answered from your own information. (Communication)
3. Books and sells. Books appointments on your calendar and sends payment links in the chat. (Calendar & Bookings)
4. Remembers everyone. Every conversation is saved to the person's contact, so nothing is asked twice. (Contacts & CRM)

What it runs on

• Communication · Messages, calls, WhatsApp
• Calendar & Bookings · Booking pages, meetings
• Contacts & CRM · Every customer
• Commerce · Shop, checkout, payouts

Questions

What is the most realistic AI receptionist?

Wakato's AI receptionist speaks in a natural, real-time voice on a real phone number, and the same agent answers texts, WhatsApp, website chat, email and social DMs with each customer's full history. You can call it from your browser to hear it before it answers a single customer.

Can I use AI for customer service?

Yes. AI handles the questions customers ask every day, such as hours, prices, bookings and order status, in seconds and at any hour. Wakato's agent answers from your own information, saves every conversation to the customer's contact and hands anything unusual to you.

How much does an AI receptionist cost?

Wakato is free to start, and Pro is $49 a month or $490 a year. Calls, texts and the AI's work are paid from your wallet as you use them, with no per-seat price and a daily, weekly or monthly spending cap you set for each agent.

How do I set up an AI receptionist?

On Wakato you don't build one from scratch: create an agent, give it your business information and instructions, then switch on the channels it should answer, such as phone, SMS, WhatsApp, website chat, email or social DMs. Each channel has its own instructions and limits, and you can test it before going live.

Can it hand over to me?

Yes. It transfers calls to the people you choose, takes a message when it can't answer, and passes conversations to you based on rules you set. You can also reply yourself from the same conversation.

Does it answer in other languages?

Yes. In written channels it replies in the language the customer writes in, unless you tell it otherwise, and on the phone it speaks the language you set for it.

Can I control what it says and does?

Yes. On each channel every action is off, on, or asks first, so it can answer freely but ask you before sending a first message or replying in public. You can also pause the agent at any time; messages still reach you while it's paused.