Every ticket answered, every client informed.

What it services and msps run on Wakato

One support inbox

Calls, email, chat and messages in one place. Communication.

Requests as tasks

Assigned, tracked and reviewed. Contacts & CRM.

A client portal

An app clients use to see and open tickets. App Builder.

Monthly billing

Subscriptions and invoices paid by link. Commerce.

The AI agents it services and msps start with

• Support: Answers common questions and opens tasks.
• Operations: Does routine web tasks in its own browser.

Use cases

• Answer every customer · Never miss a customer: an AI agent answers calls, texts, WhatsApp, website chat, email and DMs in seconds, books appointments and hands over to you when it should.
• Get paid faster · Send invoices and payment links in the chat, by email or text; an AI agent reminds customers until they pay and your books record it automatically.
• Hire your first AI employee · Give an AI agent a job, a name, the tools it may use and a budget. It works in your team's Messages, shows every step, and asks before anything that matters.

Questions

Can I give clients a ticket portal?

Yes. Describe it and the App Builder builds a portal on your own data.

What is the best help desk software for a small MSP?

For a small MSP: one inbox for calls, email, chat and messages, requests tracked as tasks, a portal clients can check and billing in the same place. Wakato has these, with an AI agent that answers common questions from your documents and routes the rest to your team.

Can AI answer IT support calls?

Yes. The agent answers calls and messages in a natural voice, handles common questions from your own documents and hands everything else to your team with the details already collected.

Can an agent do routine work in web dashboards?

Yes. An agent can have its own browser and work in the web tools you give it access to; you can watch it live and take control at any time.

Can I bill clients monthly?

Yes. Sell monthly plans as subscriptions or send invoices paid by link, with every payment posted to your books. Selling comes with Pro and Business.

What does the AI do on its own, and what does it ask me first?

It answers, collects details and books on its own, and anything you mark as asks first waits for your approval. Each channel has an Off, On or Asks first switch for actions such as messaging someone new or sending a campaign, so you decide where it acts alone.

How much does it cost?

Wakato is free to start; Pro is $49 a month and Business $99 a month, or $490 and $990 when paid yearly. Calls, texts and AI use are paid from your wallet as you use them, with no per-seat price.