More reviews, every one answered.

Wakato asks your customers for a review at the right moment, after a job is done or an order arrives, and an AI agent replies to every Google and Facebook review in your voice. You can have it ask you first before replying to anything below four stars.

How it works, step by step

  1. Ask at the right moment. An automation asks for a review when a job is done or an order arrives. (Email & Campaigns)
  2. Every review answered. Google and Facebook reviews replied to in your voice. (Social Media Manager)
  3. Low stars come to you. Anything below the stars you choose waits for your reply. (Social Media Manager)
  4. Unhappy customers followed up. A personal message to fix what went wrong. (Communication)

What it runs on

Questions

Can AI reply to my Google reviews?

Yes. Wakato replies to Google and Facebook reviews in your voice, and can ask you first before posting, so low ratings get your attention.

How do I reply to a review on Google?

Open your Google Business Profile, find the review and choose Reply; keep it short, thank them by name and mention what they liked. In Wakato you can read and answer Google and Facebook reviews in one place, or let the agent draft and post the replies.

What's a good message to thank someone for a Google review?

Thank them by name, mention something specific they said, and invite them back, for example: 'Thanks, Maria, we're so glad the color came out the way you wanted. See you next month!' Wakato's agent writes replies like this in your voice for each review.

How do I get more reviews?

Ask right after a good experience, with a direct link. Wakato does it with an automation that sends a review request by email or text when a job is finished or an order is completed, so nobody has to remember.

Will it reply to bad reviews on its own?

Only if you let it. Review replies can be set to ask you first, and you can tell the agent to bring you anything under four stars so you answer it yourself or approve its draft.

Which review sites does it cover?

Google Business Profile and Facebook Page reviews, read and answered live through the accounts you connect.

Can it follow up with unhappy customers?

Yes. The agent can message the customer privately by email or text to put things right, and the conversation is saved on their contact.

Plans: Free $0, Pro $49/month, Business $99/month. Start free.