Your brand grows, your inbox stays at zero.

What ecommerce brands run on Wakato

Shop and Marketplace

Sold on your pages and across Wakato. Marketplace.

Order support

Where is my order, returns and questions, answered. Communication.

Catalog ads

Your listings in Meta ads, inside your budget. Ads Manager.

Books from sales

Every sale, fee and payout posted. Finance.

The AI agents ecommerce brands start with

• Support: Answers order questions.
• Ads: Runs catalog ads inside your budget.

Use cases

• Sell online · Sell products, services and digital goods with your own shop, the Wakato Marketplace and AI shopping assistants, while an agent answers buyers and handles orders.
• Run ads · Let an AI agent plan, launch and watch your ads on Meta, Google, TikTok and ChatGPT inside a daily budget you set, and pause what isn't working.
• Answer every customer · Never miss a customer: an AI agent answers calls, texts, WhatsApp, website chat, email and DMs in seconds, books appointments and hands over to you when it should.

Questions

Can AI answer 'where is my order?'

Yes. The agent looks up the order and sends the tracking, on any channel.

What is AI-enabled customer service?

It's support where an AI agent answers questions such as order status, returns and product details on every channel, using your own order data, and hands harder cases to a person. Wakato's agent works this way across email, chat, WhatsApp and social DMs.

What is the best AI for ecommerce?

The most useful AI works inside your store's data, not beside it. Wakato's agents answer order questions, run catalog ads inside your budget, post on social and keep the books from every sale, in the same account as your shop.

Can my products show up in ChatGPT?

Approved Wakato Marketplace listings can be found and bought through AI shopping assistants such as ChatGPT. A listing must be live and approved by Wakato to be included.

Will the AI give refunds without me?

Not unless you let it. Anything that moves money, like a refund, can be set to wait for your approval, while the agent keeps the customer informed.

Can it answer on Instagram and WhatsApp?

Yes. Connect your accounts and the same agent answers Instagram and Facebook DMs, WhatsApp, texts, email and website chat, with each customer's orders in front of it.

How much does it cost?

Wakato is free to start; Pro is $49 a month and Business $99 a month, or $490 and $990 when paid yearly. Selling and Ads Manager come with Pro and Business. Calls, texts and AI use are paid from your wallet as you use them, with no per-seat price.